At Zelo Goods, we understand that your workspace is your sanctuary. That’s why we strive to deliver our premium home office essentials to your doorstep as quickly and reliably as possible. Below are the full details of our shipping process.

1. Shipping Rates & Destinations

We currently ship exclusively within the United States.

• Standard Shipping (Orders $100.00 and over): FREE

• Standard Shipping (Orders under $100.00): $6.95 Flat Rate

Shipping costs are calculated and displayed clearly at checkout before you complete your purchase. There are no hidden fees or surprise taxes at the final step.

2. Shipping Timelines

To help you plan your workspace upgrade, please refer to our estimated delivery schedule:

• Order Cut-off Time: 5:00 PM (PST) – Monday to Friday.

• Order Handling Time: 1–2 business days (Monday–Friday). Orders placed after 5:00 PM on Friday or during the weekend will be processed starting the following Monday.

• Transit Time: 3–7 business days (Monday–Friday) via trusted carriers such as USPS, UPS, FedEx, or DHL.

• Total Estimated Delivery: 4–9 business days from the date of purchase.

Note: Delivery times may vary slightly during peak holiday seasons or due to extreme weather conditions.

3. Order Tracking

Stay updated every step of the way! Once your package is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your shipment.

Please allow 24–48 hours for the tracking information to update on the carrier’s system.

4. Wrong Address & Delivery Issues

• Address Accuracy: Please double-check your shipping address at checkout. Zelo Goods is not responsible for packages delivered to an incorrect address provided by the customer.

• Address Changes: If you notice an error in your address, please email us at support@lucy80st.com within 12 hours of placing your order. Once an order has entered the processing phase, we are unable to change the destination.

• P.O. Boxes: We do ship to P.O. Boxes via USPS; however, for larger items like our Wooden Monitor Risers or Pegboards, a physical street address is preferred for faster delivery.

5. Damaged or Lost Packages

Your satisfaction is our priority.

• If your item arrives damaged (especially our wooden or felt products), please take clear photos and contact us immediately at support@lucy80st.com.

• If your tracking shows "Delivered" but you cannot find your package, please check with your neighbors or local post office before contacting us.

Contact Information

If you have any further questions regarding our shipping policy or the status of your order, please do not hesitate to reach out:

Store Name: Zelo Goods Store

Email: support@lucy80st.com

Headquarters: 2218 SW Fox Ct, Troutdale, OR 97060-1951, United States

Business Hours: 9:00 AM – 5:00 PM PST, Monday – Friday.